Work
iSON Xperiences
|Customer Service Executive
Ilorin, Kwara State, Nigeria
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Summary
Currently serving as a Customer Service Executive, adept at resolving complex inquiries and maintaining accurate customer records to ensure high satisfaction.
Highlights
Managed a high volume of customer inquiries, complaints, and service requests via phone, ensuring timely and professional resolutions.
Effectively resolved complex customer concerns, improving overall customer satisfaction and retention.
Utilized comprehensive product knowledge to educate customers, enhancing understanding and promoting self-service solutions.
Collaborated cross-functionally with internal teams to troubleshoot and resolve complex issues, streamlining problem-solving processes.
Maintained accurate customer records and managed escalations using CLM software, ensuring data integrity and efficient workflow.
ABIBOM Engineers
|Student Intern
Ilorin, Kwara State, Nigeria
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Summary
Interned as a Student Engineer, assisting senior engineers in design and planning, and supervising construction projects from inception to completion.
Highlights
Supported senior engineers in the design, planning, and execution phases of civil engineering projects, gaining practical experience in project lifecycle management.
Conducted thorough reviews of project requirements and efficiently gathered critical data to inform design and planning decisions.
Supervised on-site construction of a gatehouse for the Nigeria Export Processing Zones Authority (NEPZA), ensuring adherence to design specifications and project timelines.
Performed comprehensive soil and material testing for road construction at Kilanko, Ilorin, ensuring compliance with quality standards and structural integrity.
Ministry of Works, Ilorin, Kwara State
|Student Intern
Ilorin, Kwara State, Nigeria
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Summary
Contributed as a Student Intern to the Ministry of Works, overseeing culvert construction and participating in road planning, construction, and material testing.
Highlights
Oversaw the construction of multiple culverts in Adabiya, Ilorin, ensuring project completion aligned with engineering standards and specifications.
Actively participated in the planning and execution of road construction and maintenance projects, optimizing operational efficiency and adherence to schedules.
Performed critical soil and material strength tests for steel, asphalt, and foundation components, contributing to structural safety and informed material selection.
Kwara State Road Maintenance Agency (KWARMA)
|Student Intern
Ilorin, Kwara State, Nigeria
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Summary
Gained practical experience as a Student Intern at KWARMA, assisting with site supervision, drainage system construction, and road maintenance projects.
Highlights
Assisted site engineers in overseeing the construction of building projects, ensuring compliance with blueprints and safety regulations.
Translated theoretical engineering knowledge into practical applications by observing and analyzing on-site construction processes, enhancing understanding of real-world engineering challenges.
Supervised the construction of drainage systems at Fate Tanke, ensuring proper installation and functionality for effective water management.
Directed the construction of a Box Culvert along Oko-Erin Road, ensuring structural integrity and timely completion of key road infrastructure.
Participated in asphalt repair and overlay operations at Ajewole junction, contributing to improved road surface quality and longevity.
About
Highly motivated Civil Engineer with a strong academic foundation and practical experience in structural analysis, design, and construction project management. Proven ability to contribute to precise project planning, scheduling, and design, leveraging expertise in CAD software and specialized engineering tools. Eager to apply technical skills and a commitment to efficiency and innovation in a challenging engineering environment to drive organizational success.
Volunteer
Ainul-Bushra Academy
|Mathematics Tutor
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Summary
Provided mathematics tutoring to students, helping to enhance their comprehension and academic performance.
Highlights
Tutored students in mathematics, improving their understanding of complex concepts and contributing to academic progress.
Developed customized learning strategies to address individual student needs, fostering a positive learning environment.
Education
University of Ilorin
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B.Eng.
Civil Engineering
Grade: Second Class Honours (UPPER)
Languages
English
Skills
Civil Engineering Software
CAD Drafting, AUTOCAD, PROTA STRUCTURE, ORION, Structural Analysis, Structural Design.
Project Management
Construction Project Management, Project Planning, Project Execution, Site Supervision, Schedule Management.
Technical Skills
Blueprint Interpretation, Soil Testing, Material Testing, Road Construction, Drainage Systems, Culvert Construction, Data Analysis, Data Visualization.
Office Productivity
Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Professional Skills
Communication, Research, Problem-Solving, Team Collaboration, Customer Service, Record Keeping.
Professional Affiliations
American Society for Quality (ASQ) - University of Ilorin Branch Member, Nigeria Society of Engineers (NNSE) - Graduate Member, Nigerian Institution of Civil Engineers - Student Member, National Union of Postal and Telecommunications (NUPTE), Ilorin.